Shipping Notes

• Shipping Deadline: Shipping Deadline: The shipping deadline is 9:00 AM for the first delivery and 2:00 PM for the second delivery on business days.
• Order cancellation before shipping is only possible when the product is being prepared. (Order cancellation is not possible when the status is in the delivery preparation stage.)
• Shipping fee: Free shipping for purchases over 30,000 won / 2,500 won for purchases under 30,000 won.
• Product shipping address: (17554) 4th floor, Kendall Square LP Sanha Center, 86 Sanha-ri, Wongok-myeon, Anseong-si, Gyeonggi-do (Yongma Logistics-Jeongsaemul Beauty)
• Courier service: Post Office, CJ Daehan Express
• Please enter the correct address as it may be returned without notice if the address is unclear.
• Delivery time: Orders placed before the delivery deadline will be delivered in 1-2 days (However, it may be delayed by 2-5 days due to the courier company and other circumstances.

Notes on exchanges and returns

• Exchanges/returns due to simple changes of mind or purchase errors can be requested within 7 days from the date of receipt of the product. (Shipping costs are borne by the customer)
• If the product you received is different from the product information on the site or is not performed as per the contract, you can request an exchange/return within 3 months from the date of receipt of the product. (Shipping costs are borne by the company)
• You can request an exchange/return directly through the exchange/return menu on My Page.
• If a free gift/gift was provided when exchanging/returning the product, you must send it back with the product.
• When returning the product, the refund for the product price will be processed within 7 business days from the time the product is returned.
• Please note that exchanges/returns are not possible if the product is lost or damaged due to the customer's mistake.
• If the customer has used the product, Exchanges/returns are not possible.
• If the product has been supplied for a long time or the product packaging has been damaged and the value of the product has decreased, exchanges/returns are not possible.

Complaint Handling and Dispute Resolution

• For inquiries and complaints regarding exchanges/returns/refunds, please use the shopping mall's 1:1 inquiry board or
• contact the shopping mall customer center (080-816-7671).
• (Customer Center Operating Hours Weekdays: 10:00~05:00/ Lunchtime: 12:00-01:00/ Closed on Saturdays, Sundays, and public holidays)
• Matters regarding quality assurance and damage compensation for all products sold on this site are subject to relevant laws and the Fair Trade Commission's notice
• [Consumer Dispute Resolution Standards].