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Check out our frequently asked questions

FAQ

You can select and check the desired inquiries for each type.
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order
Q. I would like to check if my order and payment have been succ...
After logging in, you can use [Track order & shipment] in the top menu. 

If you click Track Shipment, you can track the order details and status. 
※ A confirmation mail will be sent when placing an order for both members and non-members. Please check the order confirmation e-mail.
order
Q. Can I purchase without registering for membership?
You can purchase (order) as a member / non-member. 
If you are not a member, you can only track your order with the order number, and if you can't remember your order number, please e-mail us on csjsmbeauty@naver.com or use a 1:1 bulletin board. 

※ If you register as a member, you can use the online mall more conveniently. 
▶ Convenient functions
1. Membership points and monthly coupon provided when signing up
2. You are not required to enter the shipping address each time you place an order. 
3. You can view your order history at a glance. 
delivery
Q. About customs duties
Products purchased in the official online mall of Jungsaemmool are sent by international shipping from Korea, and require customs clearance as it is personal import. 
So, customs duties and VAT may be incurred in each country.

You may not check the exact amount of customs duties and VAT in advance as they are determined at customs clearance, and payment may be required upon receipt of the product from the delivery man. 
delivery
Q. About international delivery process
Products purchased in the official online mall of Jungsaemmool are sent by international shipping from Korea, and require customs clearance as it is personal import. 
So, customs duties and VAT may be incurred in each country.

▶ Shipping procedure
Shipped to logistics center in Korea > International shipping > Customs clearance > Moving to a domestic sales office > Delivery 
※ Since it is international shipping, delivery requests may not apply.
delivery
Q. I would like to change my shipping information after placing...
You can make inquiries for order / return / exchange to csjsmbeauty@naver.com or a 1:1 bulletin board, 
and we will change your shipping information after tracking your order. 
delivery
Q. How can I track my shipment?

▶ Member : You can track your order in [My page] → [Track order/shipment] menu.


▶ Non-member : You can enter both order number and email address in the [Track order/shipment] menu.
delivery
Q. How much is the shipping cost?
Free shipping on purchases of $100 or more
If the purchase amount is less than $100, the shipping cost will be calculated by the weight of the product you have ordered. 
delivery
Q. When can I get the product delivered?

Jungsaemmool sends products for shipping once a business day.

Orders made before 9:00 am are sent to the logistics center on the same day and shipped within an average of 3 business days. 

Shipping times vary by country and region, but it takes 2-3 weeks on average. 

It may take more time during the holiday or due to increased volume, delayed customs clearance, etc. 
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