FAQ

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delivery

Q. About customs duties

: Products purchased in the official online mall of Jungsaemmool are sent by international shipping from Korea, and require customs clearance as it is personal import.
So, customs duties and VAT may be incurred in each country.

You may not check the exact amount of customs duties and VAT in advance as they are determined at customs clearance, and payment may be required upon receipt of the product from the delivery man.

delivery

Q. About international delivery process

: Products purchased in the official online mall of Jungsaemmool are sent by international shipping from Korea, and require customs clearance as it is personal import.
So, customs duties and VAT may be incurred in each country.

▶ Shipping procedure
Shipped to logistics center in Korea > International shipping > Customs clearance > Moving to a domestic sales office > Delivery
※ Since it is international shipping, delivery requests may not apply.

delivery

Q. I would like to change my shipping information after placing...

: You can make inquiries for order / return / exchange to csjsmbeauty@naver.com or a 1:1 bulletin board,
and we will change your shipping information after tracking your order.

delivery

Q. How can I track my shipment?

▶ Member : You can track your order in [My page] → [Track order/shipment] menu.

▶ Non-member : You can enter both order number and email address in the [Track order/shipment] menu.

delivery

Q. How much is the shipping cost?

Free shipping on purchases of $100 or more
If the purchase amount is less than $100, the shipping cost will be calculated by the weight of the product you have ordered.

delivery

Q. When can I get the product delivered?

Jungsaemmool sends products for shipping once a business day.

Orders made before 9:00 am are sent to the logistics center on the same day and shipped within an average of 3 business days.

Shipping times vary by country and region, but it takes 2-3 weeks on average.

It may take more time during the holiday or due to increased volume, delayed customs clearance, etc.