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Q. After using the product, I have skin problems. Can I return ...
If you think it is a side effect of using the product and you wish to exchange or return, the procedure is as follows: 

1) Apply for exchange or return on Jungsaemmool 1:1 bulletin board 
2) You must send the referral by a dermatologist by e-mail (
3) We will have a discussion with the manufacturer and give a refund 
(Shipping costs are born by Jungsaemmool)

※ 2/3 or more of product content must remain, and returns (refunds) requested due to the presence of side effects after using the product are not allowed after 30 days from the shipping date. 

Q. How do I pay for return shipping?
If you want to return or exchange the product because it is defective or mis-delivered, the cost of return shipping is free, however, 
return charges (international shipping) apply if you are returning due to a change of mind or personal reasons.
There is no designated shipping company, and it must be shipped individually by the customer. 

For inquiries about cancellation / exchange / return, please e-mail us on or use a 1:1 bulletin board

Q. I would like to cancel / return / exchange the project, what...

▶Cancellation: You can cancel your order before it is shipped. 
※ Orders made until 9:00 am will be shipped after 11:00 on the same day, so you cannot cancel your order after 11:00 am. 
※ If you make a request for cancellation while your order is waiting for international shipping from the logistics center, it is refundable after deducting the domestic shipping fee. 

If you change your mind: You must request for an exchange / return within 7 days after receiving the product, and you must bear the cost (international shipping) of return. 
If the product is defective: You can request for an exchange / return within 30 days after receiving the product, and the seller will bear the cost of return.

For inquiries about cancellation / exchange / return, please e-mail us on or use a 1:1 bulletin board.

※ However, exchanges/returns are not possible in the following cases: 
1. In the case the valid period for requesting a return specified in the website has passed. 
2. In the event the product is damaged due to the reasons attributable to the buyer.
3. In the case the value of the product is significantly reduced due to the use or partial consumption by the buyer.
4. In case the free gift or samples included in the product is missing.

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